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Return Policy

At Helen Of Troy Apparel® Beverly Hills, each product is made to order.

Because each item is produced specifically for you, returns are accepted only in the limited circumstances outlined below.

DAMAGES & ISSUES

Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, please contact us within 30 days of delivery.

If you need assistance, please visit our Contact page. We'll be happy to help.

To be eligible:

• item must be unworn, unused, with tags, and in its original packaging
• proof of purchase is required
• clear photos and videos of the issue must be provided

All claims are reviewed for eligibility.

NON-RETURNABLE ITEMS

We do not accept returns for:

• incorrect size selected
• change of mind
• custom or personalized items
• gift cards or promotional items
• final sale products

SHIPPING ISSUES

Lost in transit
Claims must be submitted within 30 days of the estimated delivery date.

Incorrect address
Customers are responsible for reshipping costs if an incorrect or insufficient shipping address is provided.

Unclaimed packages
Packages may be reshipped at your expense or donated after 30 days.

RETURN PROCESS

Please do not return any item without prior approval.

If your return is accepted:

• we will provide return instructions
• a return shipping label will be provided if applicable

We may request additional documentation to assess your claim.

REFUNDS

Approved refunds are issued to the original payment method.

If your order qualified for paid shipping, original shipping charges are non-refundable unless the return is the result of our error.

Refund processing times depend on your bank or payment provider.

ABUSE POLICY

We reserve the right to refuse service for repeated or abusive return requests.

LIABILITY

We are not responsible for delays caused by shipping carriers, customs, or events beyond our reasonable control.

GOVERNING LAW

This policy is governed by the laws of the State of California, United States.