SHIPPING POLICY

All Helen Of Troy Apparel® Beverly Hills products are made to order. Production begins after your order has been placed and payment has been successfully processed.

FULFILLMENT

Standard fulfillment time is 2–7 business days, depending on the product and current production volume.

Fulfillment times may vary during peak seasons or due to supply chain disruptions.

SHIPPING

Average shipping time is approximately 4 business days, depending on the delivery destination.

We currently offer Free Worldwide Shipping on all orders.

Estimated delivery times are displayed during checkout and may vary depending on your location.

You will receive a tracking number once your order has shipped.

DELIVERY

Orders are shipped to the delivery address provided at checkout.

Delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by shipping carriers, customs, weather, or other events beyond our reasonable control.

SHIPPING REGIONS & FULFILLMENT FACILITIES

To reduce delivery times and environmental impact, we work with strategically located fulfillment facilities around the world.

Orders may be fulfilled from:

• United States (Charlotte, NC & Los Angeles, CA)
• Canada
• Mexico
• European Union (Latvia & Spain)
• Australia & Japan (through fulfillment partners)

Approximately 78% of orders are fulfilled and delivered within the same region, helping reduce shipping times, transportation costs, and CO₂ emissions.

SHIPPING COSTS

We are pleased to offer Free Worldwide Shipping on all Helen Of Troy Apparel® Beverly Hills orders.

Estimated delivery times are provided at checkout and may vary depending on your destination.

INCORRECT OR INSUFFICIENT ADDRESS

If the shipping address provided is incomplete or incorrect and the package is returned to our fulfillment facility, you will be responsible for any reshipment costs once the address has been corrected.

LOST OR DELAYED PACKAGES

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier directly. We cannot be responsible for packages that have been marked as delivered by the carrier.

Claims determined to be the result of our error will be resolved at our expense.

RETURN SHIPPING

Please do not return any product without prior authorization. Unauthorized returns cannot be accepted.

We do not accept returns of sealed goods (such as face masks) for health and hygiene reasons.

We do not accept returns or exchanges for incorrect sizes ordered.

For complete details, please see our Return Policy.

FORCE MAJEURE

We are not responsible for delays, damages, or delivery failures caused by shipping carriers, customs, natural disasters, labor strikes, or other events beyond our reasonable control.

GOVERNING LAW

This Shipping Policy is governed by the laws of the State of California, United States.